Send marketing campaigns, offers and updates at up to 3,000 messages a minute, with per-campaign analytics tracking each delivery, read and reply.
Plan a broadcast →
WhatsApp Business API in South Africa
Run marketing campaigns, broadcasts and automated messages on the channel South African customers actually open. The official WhatsApp Business API with AI chatbots, a shared team inbox, rich templates and analytics.
Everything you need for WhatsApp marketing and automation
Marketing broadcasts, automated messages and AI replies on enterprise-grade infrastructure — built for reliability, compliance and speed at any volume.
- 10M+ Messages per day
- <100ms API response time
- 99.9% Uptime SLA
- 180+ Countries supported
Fire automated messages — order updates, reminders, welcome flows and follow-up sequences — straight from your CRM, store or backend through the API. No agent has to press send.
See automation →Rule-based routing auto-assigns each conversation to the right agent. Tags, labels, notes and quick replies keep the whole team in sync — on web, Android and iOS.
Tour the inbox →The AI chatbot greets customers, resolves FAQs and hands off to a live agent when it matters — answering the questions a script can't handle.
Meet Fluffy AI →Customers escalate from chat to a real-time, end-to-end encrypted voice call — without ever dialing an unknown number.
Explore voice →- Free for 14 days
- Dedicated account manager
- CRM, Shopify & third-party integrations
- No-code chatbot, live in minutes
Official & compliant
Official WhatsApp API for South Africa
We run on the official Meta WhatsApp Business Platform — not grey-market workarounds — so your number stays safe, your green tick is real, and every send follows WhatsApp’s rules.
Standard: Official Meta WhatsApp Business Platform · Official API
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Official Meta Business Platform
Telinfy is an authorised provider on the official WhatsApp Business Platform — Meta-approved infrastructure, never unofficial bulk senders that put your number at risk.
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Green-tick verification
We complete your Meta Business verification and apply for the green verified badge so South African customers trust the account on sight.
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POPIA opt-in & templates
Opt-in capture, pre-approved templates and the 24-hour window follow WhatsApp policy and POPIA, keeping campaigns compliant and your quality rating high.
Regulatory details are provided as general guidance, not legal advice. Requirements change — we help you stay current, but please confirm obligations with the relevant authority or your compliance team.
Market · Notify · Verify
One channel, every kind of message
From the marketing campaign that has to convert to the OTP that has to land — all on the app your customers open every day.
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Marketing campaigns
Launch offers, product drops and re-engagement broadcasts to opted-in audiences — rich images, buttons and analytics on every send.
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Alerts & updates
Send order confirmations, shipping updates, appointment reminders and receipts the instant they happen — read within minutes.
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OTP & verification
Deliver one-time passcodes and login verification straight to the app your customers already trust and open every day.
Built for your industry
WhatsApp that works the way your business does
However you sell or support, the WhatsApp Business API turns everyday outreach into conversations people actually answer.
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E-commerce & Retail
Confirm orders, recover abandoned carts, and let shoppers browse a catalogue and check out without leaving the chat.
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Banking & Finance
Send secure OTPs, transaction alerts and payment reminders on a verified, branded number customers know they can trust.
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Healthcare
Confirm appointments, flag reports as ready, and run follow-up reminders — without tying up front-desk staff.
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Travel & Hospitality
Share booking confirmations, boarding and itinerary updates, and handle check-in or rebooking in a single ongoing thread.
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Real Estate
Reply to leads in seconds, send listing details and photos, and book site visits before the interest cools.
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Education
Answer admissions queries, send fee reminders, and keep students and parents updated on attendance, exams and events.
WhatsApp in South Africa
The channel South Africans actually answer
WhatsApp sits at the centre of how South Africans communicate, from Johannesburg to Cape Town. Data-conscious users favour it over calls and SMS, so moving support and sales onto WhatsApp earns replies where other channels are quietly ignored.
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Light on data, strong on reach
Many South Africans manage their data carefully, and WhatsApp’s small footprint suits that. Delivering order updates, support and OTPs over the API meets customers on the app they keep open all day, instead of an email they may never open.
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One verified inbox
Broadcast to opted-in contacts, let an AI chatbot qualify and answer 24/7, and route the tricky cases to an agent — all on one verified number, so marketing, sales and support share the same conversation history.
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POPIA-aligned, rand-billed
Consent capture, pre-approved templates and the 24-hour window follow POPIA, with conversation billing in rand and an SMS fallback for the moments when reach simply has to be guaranteed.
FAQ
WhatsApp Business API in South Africa, answered
Can I use the WhatsApp Business API in South Africa?
Yes. Telinfy is an authorised provider on the official WhatsApp Business Platform, so businesses in South Africa can run marketing, alerts, OTPs and an AI chatbot on one verified WhatsApp number.
Is this the official WhatsApp API or a third-party blaster?
Telinfy is an authorised provider on the official WhatsApp Business Platform — Meta-approved infrastructure, never unofficial bulk senders that put your number at risk.
What does the WhatsApp Business API cost in South Africa?
Meta bills per 24-hour conversation by category — marketing, utility or authentication — and by country. Telinfy adds one simple plan in South African rand (R ZAR) with the AI chatbot and shared inbox included; talk to us for a plan matched to your volume.
Can I send bulk broadcasts and run an AI chatbot on WhatsApp?
Yes. Broadcast pre-approved templates to thousands of opted-in contacts, and let a no-code AI chatbot reply 24/7, qualify leads and hand off to your team in a shared inbox.
Can I get the green verified tick in South Africa?
The green tick is granted by Meta for notable, verified businesses. Telinfy completes your business verification and raises the request, though the final decision always rests with Meta.
How much does the WhatsApp Business API cost in South Africa?
Meta charges per 24-hour conversation by category (marketing, utility, authentication) and by country; Telinfy adds one simple plan in South African rand (ZAR) with a shared inbox and chatbot included. Talk to us for rates matched to your volume.
How do I set up the WhatsApp Business API in South Africa?
Telinfy handles Meta Business verification, number and display-name setup, the green-tick application and template approval, then a no-code chatbot — most teams are live within a day.
